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Website Builder Common Questions

Website Builder - Free Trial Information

No credit card is required to sign-up, just enter your name and email address so we can send you a copy of your website builder login information. You can login to the site builder right away and start building your website. There is absolutely no obligation to purchase the website builder. If you decide not to purchase the site builder and activate your trial account, it will simply expire and the web pages that you created will be deleted when the 10 day trial period ends. Due to the nature of the application, the file upload and photo album features can only be activated once the website builder has been purchased.

To activate your trial account and publish your web pages on the Internet:

You will need to own a domain name. You can purchase a domain name from HyperStreet or use a domain name that you have purchased elsewhere. You will need to purchase the website builder on a Monthly or Yearly billing term. All website builder purchases are backed with a 30 day money back guarantee, so there is no risk to you. Sign up for the FREE Website Builder Trial Here.

Online Help Resources

In addition to this Common Questions page, we also suggest you watch the various Help Movies provided so you can see how to use the features of the web site builder application. View the Help Movies here.

From Inside the Text Page Editor, you can also click on the Help icon, it looks like a purple book with a yellow question mark on it . Once you click on that, a pop-up window will appear with Help Contents sorted into categories on the left side of the pop-up window to help you in getting started using the features of the Text Page Editor.

In addition to those resources, you can also download and print a User Manual here.

Website Builder Purchase

Website Package Includes

  • Unlimited use of the online site builder application.
  • Reliable Website hosting.
  • 50 matching email accounts - you@yourdomain.com
  • Detailed Website visitor statistics.
  • Toll free support .
  • (Note: Domain name registration is not included)

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Build a Website - Selecting a Template

When you first login to the Site Builder you will be presented with options for the overall website design. They are broken into several categories, You can change the template for your website as often as you wish. To change your website template selection, click on > Change Edit template > Choose another template.

From within each category, the most recently added template options are located on the higher numbered pages on the drop-down list. The newer templates are designed to stretch the width of larger monitors that run at higher resolution settings. The older templates are best viewed at 800x600 resolution and will not fill the entire screen at higher resolution settings, leaving a vertical colored area on the right side of larger screens. You can change your template selection "on-the-fly" and re-publish your existing content using a new template, without having to start over. This way you can easily try many different styles until you find one that you like the best.

Incorporating Logo/Replacing Main Image

To change the default Main image in your template, you have three options. From your website manager, click on "Change Edit Template" and then "Change Image" which will show you a drop down box of options. "Select from Gallery" will bring up a page of other stock images that are available for you to use in this template. "Use your own image" allows you to upload your image.

  • Using your own images: Simple option After selecting Simple option in the "change image" drop down, choose which page you would like to apply your image to (home page or inner page) Then paying close attention to the specified image dimensions, you will want to check that your image matches this before using the "Browse" and upload button. If you attempt to upload something that is to large or small, the editor will alert you of this. Every template will vary in the image size that is allowed. Once you have uploaded your image, and you can see it on the screen you will click the "next" button. This next page will give you different options for applying "effects" to images. If you prefer to have no effects, select the unedited image. You can do a "Preview" of how it will look, or "edit" if you want to change it again. Once satisfied with the image you would select "Submit changes".
  • Using your own Images: Advanced option This is for users who have experience using advanced image editing programs such as Photoshop, Gimp, and Paint.net. After selecting Advanced option in the "change image" drop down, choose which page you want to apply your image to (home page or inner page) You will see a page that shows you the image you are replacing and a option to "download the background image". You will want to download and open this background image in your image editor. This image will show you the exact space available and you are able "layer" or place your picture or logo directly on top. You can re-size your image to fit perfectly on this background to give a seamless look in your template. Then you would save this new image and return to the editor and "Browse" and "Upload" your newly edited image. Once satisfied with the result you would "Save your changes".

Sub-Navigation

To use the sub navigation feature, within the website builder application, check the box at the bottom of the Page Manager to activate the sub navigation menu and to view the horizontal bi-directional arrows. Then you are able to create sub pages of the proceeding page. Only one level of sub navigation can be created.

Welcome Page Option

A Welcome page has a unique design allowing for greater customization from the Home page and other interior pages of your web site. A Welcome page generally is more limited on the amount of page navigation buttons, images and text that can be shown due to the special nature of it's design. Think of it as a "Intro page", not one of your main pages. If you try to add to much text or images to a Welcome page you may "break" the template, causing distortion on your page. The green outline that is on the page indicates how tall/wide the column is and how much you can insert into it.

Having a Welcome page is optional and you should consider the limitations of the design while building your website.

Inserting Pictures into Text Pages

From the Text Page editor tool bar, click on the Insert button, it will give you option to "insert" several things ie: files, images etc. Click on Image. A box now will pop up with a Browse option. (If no pop-up window is seen, turn off your web browser's pop-up blocker and try again.) Use the Browse feature to locate the image stored on your computer that you want to upload. Once located click on "Upload". Once this image is uploaded into the builder the screen will show all the files and images currently in the builder. Locate your image and click the "Edit" button to the right of the image name.

You will now see the image properties (sizing, alignment etc) If you don't have any edits to make on this image, you can just click "Insert" and the image will pop into the page you were working on.

If you do want to apply advanced editing, then you would need to click "advanced properties" and this will allow you to set the sizing, alignment, spacing etc. of the image. Once you are satisfied, click "Insert".

Photo Album

  • Trial Accounts

    Due to the nature of the website builder application, the Photo Album feature can only be activated after the web site builder has been purchased.

  • Active Accounts

    You can have up to 70 different pages on your website designated to be Photo Album pages. Each Photo Album page can display up to 250 photos, with a small thumb nail version and a larger more detailed version of each image available. In addition, a visitor can select the Slide Show option to have the Photo Album automatically scroll through and display all of the larger versions of each image on the page, one at a time.

  • Troubleshooting

    If you having a problem uploading or displaying an image in your Photo Album, check the file name and size of the image you are trying to upload. The file name must be 15 characters or less in length and it must contain letters or numbers only. No spaces or special punctuation can be present in the image file name. For example: image1.jpg will work, while image_1.jpg will not work. Right click on the file on your computer to change the file name. Images must be 900 kb or smaller in size to be uploaded in the page editor. Images smaller in size will also load faster on your web site. If your domain name was registered elsewhere and your DNS settings have recently been changed, you may notice your images appear only as a small red "x". When this happens, check the formatting rules of each image name as previously mentioned here, then re-publish your web site files again using the web site builder Publish Option #2 - re-publish your entire web site. Then open a new web browser to view your live web site in that new window.

  • Video Files

    The best way to display video on your website is to use YouTube. If you do not already have a account with YouTube you can sign up here ( you are able to have a private account so that people are not able to see the videos that you upload)

    Once you have your account created you will want to upload your video. View instructions on how to upload here.

    Once your video is uploaded, YouTube gives you a couple different options for code. You will want the "embedded code" (Located under "Share") Once you copy the code you will want to go to the text page in your website builder that you want the video on . On the toolbar look for a "HTML" button which will give you a drop-down of either "Clean HTML" or "Edit HTML". Select "Edit HTML" and a box will come up breaking down your text page into HTML code. Locate roughly were you want the video player to be. A safe guess is at the the very end of the code (use scrollbar) Then paste the Youtube code in. Click "Submit" and then to make sure the video was embedded properly click on "Preview Changes" and then approve if OK.

    Creating your own slide show using third party widgets

    Using the same procedure of embedding HTML to insert a video player (see above) you can also have your own image slide show on your webpage.

    You can use a free tool such as goodwidgets.com which offers many variations of slide show effects, such scrolling images, light boxes, and stacked photo displays.

    *Please note we can not be responsible for errors in code in third party software.

    Audio Files

    It is also possible to embed audio files in the page so that they play in the background automatically. But this should be done with great care not to annoy the user. If you are convinced that an endlessly looping song is a good thing for your web page, force yourself to sit there and listen to it loop for a good 20 minutes or so while you try to read. It is difficult to overestimate how annoying bad background music can be!

    However if you would really like a Audio option on the page you can use a third party widget such as this: ez-tracks.com

    You can select songs and then get the code (myspace code would be the same as HTML code). Once you have copied the code you would come back to your Text page and on the toolbar click HTML > Edit HTML. A box will then show you your web page broken down into HTML code. Locate where you would like the audio player to be on the webpage and Paste your code in. Click Submit and preview the Audio player. If functioning properly, click Submit Changes.

    *Please note we can not be responsible for errors in code in third party software.

    Adding Links / Hyperlinks

    You can create hyperlinks to other pages on your own website, to pages on a different website or to open a visitor's email client. The hyperlinks can also be created to open in a new web browser window, so the user does not leave your web site when using these links. A hyperlink can be inserted into text or into an image. To insert a Hyperlink, first select the text you want to serve as the link (eg: Click Here) in the editor window,or to use an image as the link, click on that image to select it. Next, click on the Insert Link icon using the Text Page Editor Tool bar, the icon look like a sideways "8". There are 2 similar icons, one on the Left for inserting a Hyperlink, and one on the Right, for deleting a Hyperlink. You must enter a URL or email address in the pop-up window, then you may also check the box to have that URL destination appear in a new window.

    Ecommerce Options

    Setting General Shop Settings Our website builder's shop pages are integrated with 4 of the top payment gateway providers. The available online payment gateway options include PayPal, Authorize.NET, 2Checkout and Verisign. You will need to open an account with the selected payment gateway provider separately before using this feature.

    To begin activating Ecommerce, select or create a page in the Page Manager that you are going to use as your first Shop Page. To make your selected page a Shop Page, click on the "Create form, Photo album, Shop." icon next to the page name. This brings up the "Choose the type of webpage" page, where you will see the list of page types available. Select "Shop Page" and press "Submit". Since this is your first Shop page, the builder will now request your Shop Settings. Note that you only need to do this once, the first time you create a Shop page. additional pages will use the same settings. On the "Shop Settings" page, select your payment provider, shipping methods etc and press Submit. Depending on which payment provider you are using, the next page will request certain information that your payment provider will have sent to you. This will consist of such things as an account number, email address, login id or other identifiers that your payment gateway needs to process transactions for you. If you selected to add tax to your customers' purchases, the next page will request the tax rate to apply in general and for various types/locations of buyers.

    You will next be presented with the "Choose Shop Page Layout" page which will display a sample of two available layouts. One has larger pictures and the description underneath and the other has smaller pictures and the description to the right. Note that these are representations of the layout only, you can add many more than 2-3 products to each page. Select the layout style that you prefer by clicking on it.

    Next you just need to add the products you want to sell (see below).

    Adding Individual Products

    Make this a product catalog page Check this box if you just want to create an online catalog, for example if your business is telephone order only. This option creates a simple catalog page where your users can view and browse the items in your shop but will not be able to "add to cart" or purchase the item. This option is available on the top left of the page.

    You can enter the details of each product you have to offer on this page. All the mandatory fields are marked by a "*". You need to fill in the details for each product that you want to display on your Shop page, separately. If a particular product has variations (like size, style, color, weight, flavors, etc.), then you can just fill in the main details for the actual main product and the many product variations thereof as category options for your customer. You can do this by filling in the "Field Name", "Field Type" and "No. of Options" fields provided at the bottom of the main product details. You can choose between a check box, pull-down menu or a radio button as appropriate for your product. In the "No. of Options" field, you need to enter the number of variations available for each product field. This allows your customer to indicate his/her preference by choosing one of pre-defined options that you have set.

    Product Example: Suppose you sell shirts, you would fill in the details of Cotton Shirts as one of your main products. And within cotton shirts, you would create Fields (or categories) such as Size, Sleeve, Color, etc. Once you submit all the required information about your product on this page, the "Edit Field Properties" page is displayed which allows you to add the predefined value options for each of the field names (categories) that you have chosen. For example "Blue", "Red" and "Black" under "Color"; "M", "L" and "XL" under "Size", etc.

    The values that you enter on the "Edit Field Properties" page will appear as choice options for your online customers when they visit your web page. Once you enter the details, you can preview your product along with the details and options, as it will appear on your final online shop page. If you are satisfied with the design template you can then proceed to either add more products or publish the shop page right away.

    Importing Product Lists From File [Advanced Users Only]

    You are also be able to import data directly from a CSV (comma separated values) file, instead of manually typing in the individual data for each product. This is especially useful if you have many products to add at the same time. To do this just click on the "Import CSV file" link available on the top of the page. On the next page that appears, click on "Download CSV Template". This template is a small file that shows you the format your CSV file needs to be in to be used successfully. In general it will look like this:

    Product ID,Product Name,Short Description,Long Description,Units,Price,Weight

    You would then prepare your list of products, perhaps exported from a database or other program, in this format. Once you have that prepared, you can then use the Browse button on the "Import CSV file" page to select the file from your computer and then the Submit button to upload and add all the products at once.

    Search Engines

    To to optimize your website for the search engines you will need to go into the "Goodies and Add-ons" option located on the sidebar of your website manager. From the Goodies page click on "Search Engine Optimization".

    Below is a video tutorial explaining all of the different features of this page:.

    Video Tutorial
    Learn how to optimize your website

    Note that it can take several weeks before your pages begin to "show up" on the search engines. This period varies between the various search engines and is also affected by many external factors. If you have questions about time frames for indexing, please refer to the specific search engines you submitted to. Most will have a "guidelines" or "frequently asked questions" page to give you more information.

    Publishing With The Website Builder

    You can publish your web site by first logging into your WebSite builder Account. Just above your list of pages on the Page Manager, you'll see 2 buttons: "Preview" and "Publish". When you click on "Publish", your web site will be published.

    Please note that each time you make changes to your web site, you'll need to re-publish your web site for the changes to be visible on the live version of your site.

    DNS Changes

    If your domain name was purchased through HyperStreet, your DNS settings will not need to be changed in order to view your published website after you purchase our website builder service.

    If your domain name was purchased from another company, and you wish to use that domain name in conjunction with our website builder service, you will need to change your domain name's DNS settings, to point that domain name to our servers. Your DNS settings must be changed to:

    NS168.DNSLEADER.COM
    NS249.DNSLEADER.COM

    You will need to access the Domain Control Panel on the website of the company you purchased the domain name from. DNS changes are very commonly made and can take upwards of 24 hours to be resolve correctly online.

    Go daddy 480 505 8877
    Yahoo 800 318 0631
    Register.com 877 485 7740

    Creating Email Accounts

    You can manage your email account from the Service Manager located in the Customer Control Panel of our web site.

    First, log in by entering your domain and Service Manager Password under "Service Manager". If you have forgotten your password, click on the "Forgot Password" link under the login box and the password will be sent to the Administrative Email Address that we have on file for you.

    Creating Mailboxes
    If you wish to have an email address associated with your site, like yourname@your-domain.com, you should create a mailbox.

    To create your mailbox associated with your site:

    1. Go to Home > Create Mail Account.
    2. Your domain name is shown to the right of @ sign, so you only need to specify the desired name for the mailbox.

      This can be, for example, your first name and last name separated by a dot, a department name, or any other text in Latin symbols. The name should be short enough to remember. It can comprise of alphanumeric, dash, dot and underscore symbols.

    3. Specify a password that you will use for accessing your mailbox.
    4. Make sure that a check mark is present in the Mailbox check box. Click OK.

    Setting Up Mail Forwarding to a Single Email Address

    To set up an email address that will accept mail and forward it to another email address:

    1. Go to Home > Create Redirect.
    2. Select an email address that you would like to turn into a mail forwarder, or click Add New Mail Account to set up new e-mail address.
    3. Click Next >>

      The domain name is shown to the right of @ sign, so you only need to type the name. This can be, for example, your first name and last name separated by a dot, a department name, or any other text in Latin symbols. The name should be short enough to remember. It can comprise alphanumeric, dash, dot, and underscore symbols.

    4. Select the Redirect check box and type the destination e-mail address to which you would like to forward e-mail.
    5. Click Finish.

    If you have other inquiries that are not listed here about using the website builder, email, hosting etc. please contact us directly at 1-800-965-2410 or you can also submit a ticket here.

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    Testimonials

    I have found through using Hyperstreet's services for the past two years, to build multiple websites, that this Easy Website Builder is easily customizable, simple to use, and provides you with the best website builder tools for web design.

    Hyperstreet gives you a wide range of templates, and background aids, yet, allows you to customize any page with photos, graphics, a variety of text fonts, goodies, and widgets. (read more)

    More Testimonials 5 of 5

    Easy Website Builder FAQ

    How to add images, video and music files to your own website using our website maker. Setting up ecommerce options and more.

    Learn more